Yes, if you cancel your booking you will be charged as per the following table of charges.

7.1. Cancellations must be made by you using our website. You will be entitled to a refund, depending on when you cancel your Booking, as follows:

 (i) If you cancel your booking more than 30 days prior to the date on which you use the first Service confirmed in your Booking, you will be entitled to a refund equivalent to 65% of the value of your booking.

(ii) If you cancel your booking between 11 days to 30 days prior to the date on which you use the first Service confirmed in your Booking, you will be entitled to a refund equivalent to 35% of the value of your booking.

(iii) If you cancel your booking between 2 days to 10 days prior to the date on which you use the first Service confirmed in your Booking, you will be entitled to a refund equivalent to 15% of the value of your booking.

(iii) If you cancel your booking on the same day or the day before to the date on which you use the first Service confirmed in your Booking, you will not be entitled to any refund.

In the event that you cancel your booking directly with the transport provider, you will be asked by us to confirm your cancellation via email. You will need to confirm your cancellation using the links sent to you in the email.

Why do we have a cancellation charge?

There are two main reasons we have a cancellation charge

The service we offer is a pre-booked service, when you book your vehicle a driver is allocated for that day with the operator. The operator will then make sure they keep that vehicle allocated for you. If you cancel, the driver scheduled to carry out the booking will lose out on a job. It will be hard for the operator to re-allocate another booking for that driver for that time of the day and that type of vehicle. Minicab and Minibus operators are not like Black Cab services and Uber. They do not work an on demand service and billed by a meter. As they are able to schedule work in advance and fully utilise their drivers, this allows them to offer a more competitive price to our customers.

Once a booking has been made and both parties provided with each other's contacts details, it is vital for us to protect ourselves from being cut out of the loop. This, unfortunately, has happened often before we introduced the cancellation charge.

Can I appeal against a cancellation Charge?

Yes, you can, if you believe that you have been charged unfairly, please create a ticket and outline the relevant details as to why you believe the charge is unfair and kindly provide as much details as possible so we can review your case and take action accordingly.